By purchasing our product(s) you indicate that you have read and agree with the Terms & Policies detailed on this page.
All WordPress themes by Thememattic are released under the GNU General Public License. You have the right to use Thememattic themes for personal or commercial project, on as many sites and/or domains.
After we have successfully received your payment, your product information with download link will be sent to the email address you provided. Usually the whole procedure will occur within minutes but sometimes it may take up to 24 hours. Please ensure first you have checked your spam folder. If you do not receive an email after this time period, please contact us.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We don’t offer exchanges, but there is 7 day refund policy (starting from the day of purchase). However, this policy does not cover a change in your personal circumstances or a change of mind. If you are having any issue with the file, trouble setup, or have any questions, please submit a support ticket, we will do our best to resolve the problem.
1. Support channels
Thememattic only provides product related support to verified customers via Support Ticket system. Support via email, Facebook, or Twitter are for special circumstances only. We DO NOT offer phone support as well. We may request you to provide us your purchase details and website login when needed, in which case it will only be done through the Support Ticket system to protect your confidential & secure details.
2. Support hours
Our general support hours are Monday to Friday, 8am to 5pm (GMT+8 timezone), please be aware of possible time differences. During this time, we generally reply to any support queries in order received within 24 hours depending on the issue complexity and our workload, whilst we are also commit to answer any queries outside of these hours within 36 hours.
3. Scope of support
DO: We provide support for theme installation & setup, issues arising from using any of the packaged theme features and theme bug fixes; which cover everything required to ensure that all theme features are working as advertised and as per demo site.
DO NOT: We are not able to provide general WordPress support, issue arising from using any 3rd party plugins, and customization query (change font type, add or remove elements, etc). Please send inquiry for customization fee and availability .
Each time a new version of WordPress is released, we check our themes for compatibility with the new version, and we update them if necessary. We also update our themes any time we discover a bug or when a new feature has been added to the theme. All updates are free of charge for existing customers.
All WordPress themes by Thememattic are guaranteed to function on a clean installation of WordPress or when activated without any changes. Once you modify any of the theme files or include third party applications, we cannot guarantee that the themes will work. We cannot guarantee that themes will function with all 3rd party components, plug-ins or web browsers. Browser compatibility should be tested against the demonstration themes on the demo server. Please ensure that the browsers you use will work with the themes as we can not guarantee that Thememattic themes will work with all browser combinations.
All products are property of Thememattic. You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified.
We reserve the right to change or modify the current Terms and Conditions with no prior notice.